email a Biome gift card 24-7

Purchase a gift card and email it direct to your recipient, or email to yourself to hand deliver/email.

Vouchers purchased online are for online use only. Purchase in store for those who can visit our stores.

Shipping & Delivery

All our deliveries are carbon offset & shipped plastic free (we even use paper tape).

Customers love our speedy service (read their reviews here) Choose from: Standard, Priority, Express, or Pick up in store.

AUSTRALIA: $10.95 flat fee* or free for orders over $120*. Find more details below on Express and our other services.

*Overweight orders may attract a surcharge. We subsidise this cost and it is calculated at checkout.

CLICK & COLLECT

Available for Milton, Paddington, and Burwood.

EASY RETURNS

If you are not satisfied with a product that you ordered online, you are welcome to return it to us, as new, within 45 days (*some exceptions).

Find how to return here

Christmas Shipping Guide

Should you wish your order to arrive on or before Tuesday, 24 December, please note these recommended cut off dates**.

We highly recommend choosing Express Post so that your order arrives in time.

**The dates provided below are for METRO locations. For areas outside metro locations, please allow additional time.

STANDARD POST - Metro

QLD - Order by, Wednesday 18 December

NSW/ACT - Order by, Tuesday 17 December

VIC - Order by, Tuesday 17 December

SA/TAS - Order by, Sunday 15 December

NT/WA - Order by, Wednesday 11 December

EXPRESS POST - Metro

QLD - Order by, Sunday 22 December

NSW/ACT - Order by, Friday 20 December (1PM AEST CUTOFF)

SA/VIC - Order by, Friday 20 December (1PM AEST CUTOFF)

TAS - Order by, Thursday 19 December (1PM AEST CUTOFF)

NT/WA - Order by, Thursday 19 December (1PM AEST CUTOFF)

*Super last minute orders - Australia Post may still deliver, so you may get delivery after our recommended cut-offs, but we cannot guarantee this.

INTERNATIONAL

We are past the cutoff for all international orders, including New Zealand.

Shipping Costs

Standard (Australia Wide)

Ships from our warehouse in 1-2 days. Sent by regular Australia Post service from Brisbane.*

Order under $120: $10.95*

*Overweight order (>3kg): Overweight orders will attract a surcharge. We subsidise this cost and it is applied at checkout.

Order over $120: Free^

^Overweight orders will attract a surcharge. We subsidise this cost and it is applied at checkout.

Priority Upgrade (Australia Wide)

Valid for overs over $120. Gets the VIP treatment through our warehouse so your order leaves with the Express orders, but is sent by Regular post.*

$5.50

Express (Australia Wide)

Order by 1pm (AEST – Brisbane time) for same working day despatch (sometimes an item is not available, in which case we will contact you).**
Sent by Australia Post Express.

Orders up to 3kg only. Excludes Bokashi, bulky items, glass products and special order items.

Order under $200: $18.95

Order over $200: Discounted $15.00

Store Pickup

Please wait for an email to advise your order is ready to collect.

Brisbane stores: 2-3 working days, or 1 day for our Milton online centre.
Burwood: 6-8 working days. Burwood is longer as we need to send these orders via courier to the appropriate store.

Please note you can also use our shipping service to your door. This may reduce wait times.

Free

World Wide

Price based on weight/destination. 3–8 days delivery. Calculated at checkout. See further details here >

From $15

For New Zealand please see here>>

For USA & Canada see here >>

Stores in Brisbane & Melbourne

Find locations & hours here

✅ SAME DAY DELIVERY FOR BRISBANE!

We love your visits in store, but when it helps you to shop remote and get it fast, we have just launched Same Day to Brisbane. Order by 1pm for delivery by 6pm using Sherpa. We're the same business, so wherever you spend supports our whole team 😊

NOT SEEING EXPRESS & SAME DAY OPTIONS?

Some products are not available to be sent Express or Same Day, so if you have them in your cart the options will not show at checkout.

About our Service

We pick and pack from our own fully stocked warehouse. Occasionally an item may not be in stock – in which case we will let you know within 24 hours. Should you require urgent delivery, or have special requirements, please contact us by email or phone 1300 301767.

Store Pickup

Choose your store pick up location at checkout and we will arrange for your order to be there. Please wait until you receive an email to that your order is ready to be collect.

We recommend MILTON (37 Douglas Street) for the fastest service – pull up directly outside our door and pop in to pick up.

*HEAVY ORDER EXCEPTIONS

An additional cost applies for orders over 3kg in weight or large in size. This is added at checkout.

**EXPRESS

Orders placed by 1pm (AEST) are sent by the Aust Post Express service. Occasionally an item has sold out, in which case we will contact you same day. Only available for orders up to 3kg. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items)

#INTERNATIONAL SHIPPING

We accept orders from NZ, USA, Canada, UK/Ireland, China, Europe (EU) and other countries. The final cost of shipping is shown at checkout once you have added your delivery location.

For New Zealand see here>>

For USA & Canada, see here here>>

All other international shipping costs > International Postage Cost Calculator.

Delivery times

For our standard service, the estimated delivery times from when an order is placed are:

SE Qld: 2–3 working days.
NSW and ACT: 4–5 working days.
Vic and SA: 5–7 working days.
WA and Tasmanian metro areas: 5–7 working days.
Remote areas: 7–10 working days.

Contactless delivery and authority to leave

Orders are sent with tracking by Australia Post.

Australia Post delivers all parcels with contactless delivery, not requiring any signature. By choosing 'Authority to Leave'or 'Safe Drop' you take responsibility should the order go missing after it is delivered.

If no-one is at home when Australia Post or the courier delivers, you may receive a 'calling card' explaining where to collect the parcel from the Post Office or local collection point.

If no-one will be at home during the day, having delivered to your work address may be a good idea.

Loss and damage

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us by email. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

We will not be held liable for any loss or damage resulting from late delivery.

Easy Returns
45 day returns in-store and online
Recycle with us
Return eligible products for recycling
Eco friendly packaging
Plus we offset shipping emissions
Loyalty Club
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